Frequently Asked Questions (FAQ)

Frequently Asked Questions – Namsa Sports

Here you will find answers to the most frequently asked questions by our customers about athletic shoes, sizes, shipping, and payment .

If you don't find the answer you're looking for, you can contact customer service and we'll be happy to help you.


Orders and purchases

How can I order from the website?

Ordering from namsasports.com is easy and fast:

  1. Choose the product you want to buy.
  2. Choose the appropriate size.
  3. Click on Add to Cart .
  4. Go to the order completion page.
  5. Enter shipping and payment information.
  6. Confirm the request.

After that, the order will be processed and shipped to you.


Can I modify or cancel the order after it has been confirmed?

If the order has just been placed, you can quickly contact us via customer service to try to modify or cancel the order before shipping.

Once the order has been shipped, modifications are not possible.


Products

Are the products genuine?

Yes, all products at Namsa Sports are 100% genuine products from well-known brands such as:

  • Skechers
  • Anta

We are committed to providing our customers with high-quality, genuine products.


What is the difference between Skechers shoes and Anta shoes?

Each brand has its own characteristics:

Skechers

  • Known worldwide for its comfort
  • Ideal for long walks and work
  • Technologies such as Memory Foam

Anta

  • Global sports brand
  • Suitable for sports and exercise
  • Modern designs and high performance


Are the shoes suitable for long walks?

Yes, many Skechers models are specifically designed for long walks and offer:

  • Excellent foot support
  • Comfortable cushioning
  • levity

It is suitable for people who stand or walk for long periods of time.


Sizes

How do I choose the right size?

For the best fit:

  • Choose the size you usually wear.
  • Refer to the size chart on the product page.
  • If you are between two sizes, we recommend choosing the slightly larger size.


What should I do if the size doesn't fit?

You can contact customer service and we will help you exchange the size according to the store's exchange policy.


Shipping and Delivery

Is delivery available in all cities of Saudi Arabia?

Yes, we provide shipping to all regions of Saudi Arabia .


How long does shipping take?

You can visit the ( Shipping and Delivery ) page for details.


How can I track my order?

After the order is shipped , a shipment tracking number will be sent so you can track the delivery status.


Payment

What payment methods are available?

We accept several secure payment methods such as:

  • Mada cards
  • Visa and Mastercard cards
  • Apple Pay
  • Tabi and Tamara


Is the payment secure?

Yes, all payments on the site are made through secure and encrypted payment systems to protect customer data.


Offers and discounts

Do you offer promotions and discounts?

Yes, we offer ongoing deals and discounts on:

  • Skechers shoes
  • Anta Shoes
  • sportswear

We recommend following the website and our social media pages to find out about the latest offers.


Customer Service

How can I contact you?

You can contact us via:

Our customer service team will get back to you as soon as possible.


What are the best shoes for long walks?

Skechers shoes are considered among the best shoes for long walks thanks to their advanced comfort and cushioning technologies.


What are the best shoes for working long hours?

Shoes that contain Air-Cooled Memory Foam or Arch-fit , such as some Skechers models, are very suitable for long work hours.